Domestic shipping
3 Day, 2 Day, and Same Day Shipping
• Delivery time measured in business days.
• Lu Gold Store works with a number of professional shipping carriers; your order will be shipped by the carrier that can best meet the guaranteed delivery time.
• WE CAN GUARANTEE SAME DAY DELIVERY if we have a warehouse/showroom in your city and your order is placed before 12 noon. All orders are subject up to a 3 hour processing time prior to shipping. Marketplace orders may take up to 1 business day if orders are coming from multiple brands.
• We do not process or deliver orders on Sundays.
• Original shipping fees are non-refundable. Shipping fees are for the services provided by the carrier and will not be refunded if item is returned for any reason.
Large Item Delivery and White Glove Delivery
Both delivery methods are designed for large items, like TVs or appliances. White Glove Delivery, however, features room-specific delivery plus unpacking and optional disposal of packing material.
• Deliveries will be scheduled by the carrier prior to delivery. Once scheduled, delivery time frame is usually within 3 to 5 business days for most items. Orders for a city/town with a partner showroom/warehouse is same day delivery. Very Large Item Delivery is not available to Bonny Island, Rivers State.
• An adult signature is required to certify acceptance of delivery.
• Very Rural locations may require up to 7 business days for delivery.
Pick up in-store
• Orders must be placed by 3:30 p.m. (local time) Monday through Friday to be eligible for same day pick up. Orders placed after 3:30 p.m. will be available for pick up after 12 p.m. the following business day.
• A photo I.D, the original credit card used for the order (if applicable), a physical copy of your “Order Invoice & Payment” and signature are required for package pick up.
• Orders not picked up within seven calendar days from receiving your “Ready to Pick Up” email will be restocked and refunded.
• A detailed list of our pickup locations is specified in the checkout process. This list is also available at www.lugold.com/pickup-locations
• We do not process orders on Sundays
